FAQ
General Questions:
What is DTF printing?
DTF stands for Direct-to-Film printing. It’s a process where your design is printed onto a special film using vibrant inks, then transferred to fabric using a heat press. The result? Durable, full-colour prints that work on a wide range of materials – with no weeding or cutting required.
What’s the difference between DTF and heat transfer vinyl (HTV)?
HTV uses solid coloured vinyl that’s cut into shapes or letters, while DTF allows for detailed, full-colour images and gradients. DTF is perfect for intricate or multi-colour designs, and it has a soft feel with long-lasting durability.
What types of items can you print on?
We can print on tees, sweatshirts, hoodies, hats, canvas, card, and more. If it can handle the heat press, we can likely print on it!
Do you supply the garments or do I provide my own?
You’re welcome to do either! You can supply your own clean, new garments, or choose from our curated range of high-quality apparel from trusted suppliers.
Do you use AS Colour or other brands?
Yes – we love AS Colour for their quality, ethical sourcing, and perfect blanks for printing. We also offer other options depending on your budget or style preferences.
Ordering & Design:
How do I place an order?
You can place an order through our website, send a message through social media, or email us directly. We’ll walk you through the process from design to delivery.
What file types do you accept for custom designs?
We prefer high-resolution PNG, PDF, or vector files (.SVG, .AI). If you’re unsure, just reach out – we can help check your file quality.
Can you help me create a design?
Absolutely! If you have an idea but need help bringing it to life, we can work together on a custom design. We also have a selection of ready-to-order designs on our website – all hand-drawn and created by me.
Is there a minimum order quantity?
Nope! We’re happy to print single items or small runs – perfect for personalised gifts or small business needs.
Can I order just one item?
Yes, you sure can! We’re all about flexibility and making custom printing accessible to everyone.
Printing & Product Details:
Will the prints last after washing?
Yes – DTF prints are known for their durability. Just follow the care instructions and your design will stay looking great wash after wash.
Are the prints safe for kids and babies?
Absolutely – our prints are non-toxic and safe for the whole family. Just make sure clothing is laundered properly before use, especially for babies.
What kind of fabrics work best with DTF transfers?
DTF works on cotton, poly, blends, and more. It’s super versatile and adheres beautifully to most fabric types.
Do you offer full-colour prints?
Yes! DTF printing allows us to print in full colour, including gradients and fine details.
Pricing & Payment:
How much does custom printing cost?
Pricing depends on the garment, design size, and quantity. Feel free to message us for a personalised quote – we’re always happy to help.
What payment methods do you accept?
We accept bank transfer, PayPal, visa, and other common payment methods – you’ll receive payment details at checkout or via invoice.
Do you charge a setup fee?
No setup fees for standard orders using supplied artwork. Custom design work may include a small fee, but we’ll always confirm that before we begin.
Shipping & Turnaround:
How long does it take to complete an order?
Most orders are ready within 5–10 business days, depending on the size and complexity. All designs are made to order, and due to being a small business we don't hold a lot of stock we order on demand as well. Rush orders may be available on request.
Do you ship across New Zealand (or internationally)?
Yes – we ship NZ-wide! International shipping may be available soon – just ask if you’re outside NZ.
Can I pick up my order locally?
Yes – if you’re in Omokoroa or nearby, we’re happy to arrange local pickup. Send me an email on hello@apandco.co.nz or a message on either social media accounts and we can organise pickup.
Do you offer express or rush orders?
Yes, when possible! Message us directly to check availability for your timeline.
Transfers Only:
Can I order transfers only and press them myself?
Yes – we offer DTF transfers ready to press. Perfect if you’ve got your own heat press setup at home or in your business. Send a message with your requirements and we can organise a quote.
How do I apply the transfers at home?
We’ll include easy-to-follow instructions with your order. It’s as simple as heat press, peel, and go!
What settings should I use for pressing?
Typically, we recommend:
Temperature: 140–160°C
Time: 10–15 seconds
Pressure: Medium to firm
Instructions may vary depending on your press – always test first if you’re unsure.
Care & Aftercare:
How do I wash and care for printed items?
Wash inside-out in cold or warm water
Avoid harsh detergents or bleach
Hang dry or tumble dry low
Avoid ironing directly on the print
Will the design crack or peel over time?
When properly cared for, DTF prints remain vibrant and flexible. They won’t crack or peel like older print methods might.
Any further queries please send an email to hello@apandco.co.nz or a message on social media.