DTF Gang Sheet Shipping Policy
Shipping Policy
Right now, I only ship within New Zealand.
- Free shipping on orders over $200
- Standard courier rates apply for orders under $200
Every transfer is made to order and carefully finished by hand (cut, powdered, and cured). Please allow a little extra time, as I don’t run big factory machines. If you need a rush order, a 20% fee will apply.
Returns & Refunds
Because each transfer is custom-made with your artwork, I can’t offer refunds or returns for:
- Blurry, low-resolution, or pixelated files
- Spelling mistakes or design errors in the file you provided
- A change of mind once the order is confirmed
If Something’s Wrong
If your order arrives damaged or incorrect, please contact me within 3 days of receiving it and include clear photos. I’ll sort it out if:
- There’s a printing error that wasn’t in your file
- The item was damaged in shipping
✨ Just a note: once a transfer has been pressed onto a garment or item, I can’t replace or refund it.
Cancellations
Orders can only be cancelled if production hasn’t started yet. If I’ve already begun, I may be able to offer partial credit depending on the stage of production.
Shipping Delays
Once the parcel is with the courier, delivery times are outside my control. Weather, rural addresses, and courier delays can all play a part, so thanks for your patience.
Contact Me
Any questions? Flick me an email at hello@apandco.co.nz — I’m always happy to help.